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Contents:
1. Company details
2. General terms and conditions
3. Possible ordering methods, changes in orders
4. Special offers, the loyalty program, sales
5. Forms of payment
6. Postage
7. Presented products details
8. Shipment, delivery collection
9. Guarantees
10. Complaint procedure
11. Return of goods
1. Company details
The Internet Shop is run by Fishing-Mart Wioletta Chmielarz-Stryczek with its registered office in Bielsko-Biała.
a). Company register details:
Fishing-Mart Wioletta Chmielarz-Stryczek
ul. Antyczna 8
43-300 Bielsko-Biała
Poland
Vat no.: PL9371064499
REGON: 072310753
An entry into the Business Activity Register kept by the President of the city of Bielsko-Biała no. 38930
b). Office correspondence details:
Fishing-Mart
ul. Żywiecka 89
43-300 Bielsko-Biała
Poland
2. General terms and conditions
a). The order confirmation does not mean its 100% of completion. We reserve the right to a partial order completion for reasons beyond our control (e.g. lack of goods in the suppliers' warehouses). In case of any problems with the order completion, we will try to inform the buyer about that fact.
b). Users may make their accounts available to third persons at their own risk.
c). In case of any changes in personal details included in the registration form, the user shall be obliged to update them.
d). Users may demand the removal of their personal details from the Fishing-Mart data base sending an e-mail to the following address:salon@fishing-mart.com.pl
e). Should you wish a VAT invoice to be issued, please enter the following phrase in the Notesblank: I order a VAT invoice, as well as the correct details required for its issue. A VAT invoice may be issued within 7 days as of the date of purchase.
Receipts are sent only upon the customer's request due to a considerable number of returns and uncollected parcels, or problems with the recovery of the receipts required by the procedure of a return of the collected VAT tax. Please enter such information in the Notes blank or send it via e-mail.
h). The shop applies the European Code of Procedure in Electronic Trade. The English version of the code is available under the following link:
http://www.euro-label.com/en/code-of-conduct/index.html
i). There is no possibility of personal collection of the ordered goods.
3. Possible ordering methods, changes in orders
a). Ordering through Fishing-Mart Internet shop (upon preliminary registration and logging in each time).
b). Ordering via e-mail
Such order requires the provision of the following details:
- product details: index (each individual sign), name, quantity and price
- details for shipment
- contact telephone required for the shipment
c). The orders made via e-mail are not awarded points of the loyalty program.
e). The minimum order value equals around 13 EUR (gross).
f). Changes in the order, making an additional order
Upon a customer's request delivered via e-mail we may make changes in the existing order no later than on the 1 day after its being made - if the order has not already been packed or sent.
Such changes may concern:
- adding a new product
- resignation from the ordered product.
Any and all changes require the specification of the product index.
4. The loyalty program, special offers, sales
a). Points are scored for the ordered goods and stored in a customer's account (available upon logging in My profile section).
Free prizes, available in The Loyalty Programsection, may be selected for the collected points.
The prizes selected by the Customer are always sent with the proper order of fishing equipment ordered a moment earlier. In any other case, if the order for points was sent in any day other than the day of the proper order of the fishing equipment, the points will be returned to the account.
Awards for the points will only be available if they are reported through the shop system on the day of the main order (just click:
Order an award near the appropriate award).
Awards reported by e-mail or entered in the order form in the Notes blank shall not be granted.
b). Products in special prices are presented on the main page of Fishing-Mart shop. The loyalty program points are not scored for these products.
c). The loyalty program points are not scored for any orders with a rebate or any extra products.
d). The loyalty program points are not scored for e-mailed orders.
e). During sales we do not guarantee more than one item of the ordered product.
5. Forms of payment
a). Available forms of payment:
- payment via credit card (eCard system)
- payment via Paypal system
- payment by a credit card via Paypal system (the payment must be effected immediately upon sending the order)
- advanced payment to the account (the client is asked to confirm the readiness to such method of payment and further confirm sending the transfer) -in case the payment is not effected within 7 working days as of the ordering date, the order is automatically cancelled.
b). Buying products upon the advanced payment to the bank account, the transfer must be effected only after the e-mailed confirmation of the product availability in warehouses made by an authorised person!!!
The first confirmation sent automatically to your box shall only constitute the confirmation of the order acceptance. The confirmation proper is sent by an authorised person upon checking the product availability!!!
6. Foreign shipment postage:
The approximate costs of a foreign shipment postage are available on the following page
http://www.fishing-mart.com.pl/sklep/pl/page.php?id=45
The postage refers to one parcel.
In case the ordered products must be packed in two or more packages, the client will be asked to pay the multiple of the cost of the first parcel.
The postage is added to the price of each order.
7. Presented products details
Fishing-Mart shop does not provide a 100 % guarantee that the descriptions, technical specifications and product photographs presented on Fishing-Mart website do not contain errors.
The may be the cause of improper details provided by the manufacturers in the form of catalogues or other commercial information, or any and all unintentional errors.
The presented photographs may differ minimally from their real image, which by no means changes their properties.
Any inconsistencies or errors shall constitute the ground for complaints other than resulting from the rules of current law. In case of any doubts please contact us via e-mail.
8. Shipment, delivery collection
a). The ordered goods shall be shipped to the buyer within 14 working days s of the day of acceptance of the order.
Certainly, we will do our best to ensure the shortest delivery time possible.
The ordered products are packed after the money is booked on the designated Paypal or bank account.
c). The purchased goods will be delivered by a carrier at the expense of the Buyer, unless the terms and conditions of delivery referred to in the Internet Shop Websites stipulate to the contrary.
d). Fishing-Mart shall be responsible for any and all damages during transportation (except the damaged products collected by the client), or a loss of the parcel.
e). Please do not collect parcels damaged during the transportation. In case such a parcel is collected by a Client, Fishing-Mart shop shall not be held liable for the goods shipped and damaged in the parcel. The Client shall be fully liable for such a package and the goods inside.
Having collected a package without reservations, the Client shall prove that the goods were damaged during transportation (by virtue of Art. 76 item 4 of the Transport Law).
f). During the collection of the package the Receiver shall check the external condition of the packaging (whether it is complete and intact). Should any damage to the package be claimed, the Client shall prepare a complaint report in the presence of the shipping company courier, not collect the package and contact our shop service immediately.
g). After the collection of an intact package, a Receiver shall open the package in the presence of the shipping company courier and check whether the goods are not damaged. If necessary, the Client shall prepare a complaint report and immediately contact our shop.
Attention! If necessary, a Client shall prepare a complaint report immediately on receiving the package and contact our shop as soon as possible.
h). The protocol referred to in subparagraphs e and g is one of documents which influence the consideration of the complaint.
The protocol is to be written no later than at the moment of delivery.
Each courier of a shipping company shall provide a proper form and is obliged to fill it in. However, one is to see to it.
9. Guarantees
a). Fishing-Mart Internet shop shall be 100% responsible for the delivery of complete product. In case a defect of the purchased product has been detected, please contact us in order to agree upon the further procedure. Any and all complaints shall be considered individually.
b). The guarantee shall cover only manufacturing defects or hidden defects of the purchased product detected in the process of use as directed
Any and all defects caused by the user (i.e. a mechanical damage, individual repair, use not as directed) shall not constitute the grounds to acknowledge the complaint.
c). The guarantee covers only products purchased in our shop.
d). Products covered by additional manufacturer`s warranties such as Greys, Chub, Hardy are considered under the conditions specified by the manufacturer.
10. Complaint procedure
a). Please contact us under the following e-mail address: krystyna@fishing-mart.com.pl, in the e-mail please detail:
- the subject of complaint (full name and index)
- the defect/damage description
- send photographs of the advertised product Since each complaint is individually considered, the client will be informed via e-mail about the further course of procedure.
* Each complaint required the guarantee card (if it is attached to the product). The lack of the guarantee card may prevent the effective product complaint.
b). We do not accept parcels complained about sent at our expense!!!
c). The date of complaint shall be the day on which the report is e-mailed to the shop. In case of a complaint about the cost of the ordered product or service, the User is obliged to provide the name of the product, amount and number of the order in question.
The reported complaint shall be considered in the mode referred to in the Extraordinary Conditions of Consumer Sales and the Change in the Civil Code as of 27 July 2002 (DZ.U. National Gazette No. 141, item 1176)
d). Products covered by additional manufacturer`s warranties such as Greys, Chub, Hardy are considered under the conditions specified by the manufacturer.
Should you have any questions concerning complaints, please e-mail us to: krystyna@fishing-mart.com.pl
11. Return of goods
a). You may resign from the goods purchased in the Internet Shop without specifying the reason.
The customer has the right to resign from the product within 10 days as of its reception, and to return the goods within 14 days as of the resignation.
The returned product must remain in its original packaging. The Customer shall be liable for the package returned to the shop and the goods sent.
b). An exception constitute products that belong to the following group:
- Goods imported on request
c). The refund for the returned goods takes place within 14 days as of the day on which the shop receives the details to which the money is to be paid back.
Please add such information to the parcel sent.
In case of an order paid for by bank transfer, the client shall receive the refund deducted by the cost of foreign transfer incurred by Fishing-Mart (around 15 EUR).
d). We do not accept parcels sent at our expense!!!
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Jensen Pirken
Fragkiskos Kampelis
The best jig for shore jigging i have ever tried. caught amberjacks, palamidas, and a nice dentex!
Holo Reflex Tabias
Fragkiskos Kampelis
great jig!!! i use it for shore jigging and fish cant resist. You should definitely try it
XT-PRO Carp
Asterios Reppas
The best lines I''ve ever used. I use them for sea fishing and my spools are over a year now with the same line...
Nails
Jiri Marek
These little spoons are absolute killers for asps, orfes, trout and even barbels. Please, get some more silver ones...
Braided Lines Strike Wire
Toms Barčs
Very good wire, with realy exeletn strenght, but it`s very noisy
Feeder tips G
Artur Malachowski
These quiver tips are superb. No need to spend a fortune on broken tips anymore! Highly recommended.
Aura Classic
Robert Kram
These are fantastic trout lures but 7 g size is too small. You should carry the 12 g size.
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