Claims
10. Complaint procedure
a). Claims concerning the non-conformity of goods with the contract
1. The Seller is liable for any lack of conformity of the goods with the contract in accordance with the Polish Consumer Rights Act of 30 May 2014. As a general rule, this liability covers any lack of conformity that becomes apparent within 2 years of delivery of the goods.
2. A claim may be submitted in any form, in particular by email to claims@fishing-mart.com.pl or by post to the following address:
Fishing-Mart
ul. Partyzantów 69
43-316 Bielsko-Biała
Poland
3. To ensure efficient processing of your claim, please provide your full name, contact details, order number (if known), name of the product concerned, a description of the problem and your requested remedy.
4. The Consumer may request the repair or replacement of the goods and, in cases provided for by law, a price reduction or termination of the contract.
5. Upon receiving a claim, the Seller will agree with the customer on how the goods will be made available for collection and how they will be collected.
6. Please do not send parcels by cash on delivery (COD). The method of returning the goods free of charge must be agreed with the Seller in advance.
7. The Seller will respond to the Consumer's claim within 14 days of receiving it, in writing or on another durable medium. Failure to respond within the statutory period will be deemed acceptance of the claim.
8. Repair or replacement of the goods will be carried out within a reasonable time and without significant inconvenience to the Consumer.
b). Claims under a manufacturer's guarantee
1. If a product is covered by a manufacturer's guarantee or a guarantee provided by another guarantor, the customer may exercise the rights granted under that guarantee.
2. The terms and conditions of the guarantee, the procedure for making a claim and the scope of the guarantor's obligations are set out in the guarantee statement, subject to applicable legal provisions.
3. The costs of delivering goods under a guarantee claim shall be borne by the guarantor, in accordance with Article 580 of the Polish Civil Code.
4. Making a claim under a guarantee is voluntary and does not limit the Consumer's statutory rights against the Seller concerning the non-conformity of goods with the contract.
c). Complaints concerning orders and payments
For complaints regarding product prices, charges or other irregularities relating to an order, please provide the order number, details of the disputed item and a description of the problem.
d). Contact details for complaints and claims
Email: claims@fishing-mart.com.pl
Telephone: +48 33 496 35 70
Address: Fishing-Mart, ul. Partyzantów 69, 43-316 Bielsko-Biała, Poland
a). Claims concerning the non-conformity of goods with the contract
1. The Seller is liable for any lack of conformity of the goods with the contract in accordance with the Polish Consumer Rights Act of 30 May 2014. As a general rule, this liability covers any lack of conformity that becomes apparent within 2 years of delivery of the goods.
2. A claim may be submitted in any form, in particular by email to claims@fishing-mart.com.pl or by post to the following address:
Fishing-Mart
ul. Partyzantów 69
43-316 Bielsko-Biała
Poland
3. To ensure efficient processing of your claim, please provide your full name, contact details, order number (if known), name of the product concerned, a description of the problem and your requested remedy.
4. The Consumer may request the repair or replacement of the goods and, in cases provided for by law, a price reduction or termination of the contract.
5. Upon receiving a claim, the Seller will agree with the customer on how the goods will be made available for collection and how they will be collected.
6. Please do not send parcels by cash on delivery (COD). The method of returning the goods free of charge must be agreed with the Seller in advance.
7. The Seller will respond to the Consumer's claim within 14 days of receiving it, in writing or on another durable medium. Failure to respond within the statutory period will be deemed acceptance of the claim.
8. Repair or replacement of the goods will be carried out within a reasonable time and without significant inconvenience to the Consumer.
b). Claims under a manufacturer's guarantee
1. If a product is covered by a manufacturer's guarantee or a guarantee provided by another guarantor, the customer may exercise the rights granted under that guarantee.
2. The terms and conditions of the guarantee, the procedure for making a claim and the scope of the guarantor's obligations are set out in the guarantee statement, subject to applicable legal provisions.
3. The costs of delivering goods under a guarantee claim shall be borne by the guarantor, in accordance with Article 580 of the Polish Civil Code.
4. Making a claim under a guarantee is voluntary and does not limit the Consumer's statutory rights against the Seller concerning the non-conformity of goods with the contract.
c). Complaints concerning orders and payments
For complaints regarding product prices, charges or other irregularities relating to an order, please provide the order number, details of the disputed item and a description of the problem.
d). Contact details for complaints and claims
Email: claims@fishing-mart.com.pl
Telephone: +48 33 496 35 70
Address: Fishing-Mart, ul. Partyzantów 69, 43-316 Bielsko-Biała, Poland