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Claims
Complaint procedure
a). Here's what to do in the case of complaints:
- Sign the warranty card with your full name
- Attach a note with the description of the damage (describe the problem with your own words).
- Send the goods at your own cost (we do not accept cash on delivery shipments) to the address:
Fishing-Mart
ul. Partyzantów 69
43-316 Bielsko-Biała
Poland

Send the returned goods for example, by registered mail or an economic parcel.

We send goods from to the manufacturer, and after receiving the claimed equipment from the guarantor, we send it back to you on our cost and if the complaint is accepted, the customer will be returned the cheapest usual way of delivery shipped by the entrepreneur, the entrepreneur is not obliged to reimburse the consumer any additional costs incurred.

The only exception are GARMIN products, the Garmin operates a door-to-door warranty system, which means that all warranty repairs are processed outside the point of sale.
The customer submits a complaint to Garmin at the following telephone numbers:
Phone: +48 22 116 80 06
Phone: 00 800 441 24 54*
After receiving the complaint number, the entrepreneur sends such a product to the indicated address. Garmin does not repair products, only exchanges in the event of a legitimate claim.

b). We do not accept parcels complained about sent at our expense.

c). The store will respond to the buyer's requests within 14 days of receiving the request.
After checking the claimed goods and preparing the complaint protocol, it will be immediately sent to the guarantor.
In the case of a complaint regarding the amount of the ordered product or service, the User is obliged to indicate the item in question, the amount and the number of the order concerned.
The submitted complaint will be considered in the mode regulated by the Act of 27 July 2002 on special terms of consumer sales and the amendment of the Civil Code. (JoL No. 141, item 1176)

d). Should you have any questions concerning complaints, please e-mail us to: claims@fishing-mart.com.pl

e). The ODR platform
Every Consumer may use the extrajudicial means of handling complaints and pursuing claims.
To use the possibility of an amicable resolution of disputes concerning online purchases, the consumer can submit his complaint, e.g. via the EU ODR internet platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage